AUTHORISED FINANCIAL SERVICE PROVIDER
MountSure Brokers (PTY) LTD is an authorized financial services provider (FSP number 44159) in terms of Section 8 of the FAIS Act.
A copy of our licence certificate is available on request.
FSP Name | 44159 |
Registration Number | 2012/089626/07 |
Conatct Person / Key Individual | Carel Daniel Koch |
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COMPLIANCE OFFICER | |
Name | Masthead (Pty) Ltd |
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CONFLICT OF INTEREST MANAGEMENT POLICY
MountSure Brokers (PTY) LTD has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.
The Conflict of Interest Management policy is published on our website, click here to read it. You can also email admin@mountsure.co.za to obtain a copy of it.
COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of MountSure Brokers (PTY) LTD, you should address the complaint in writing to us at cassie@mountsure.co.za
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
TCF POLICY
Our Treating Customers Fairly policy is centred around the guidelines provided by the Financial Services Board to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSB seriously, in particular, the requirement to treat customers fairly.
PRIVACY POLICY
MountSure Brokers (PTY) LTD is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our practices and commitment to the customer and can be read here.
WEBSITE DISCLAIMER
Whilst every care is taken to ensure that the information on MountSure Brokers (PTY) LTD website is current and accurate, please click here to read our full disclaimer notice.